REFUND AND CANCELLATION POLICY

1. Try before you buy

Burgerman is free for 10 minutes. This lets you check that it runs well on your phone and that you enjoy it before paying R99. Because the game is digital, delivers an unlock code immediately, and can be tried for free first, we generally do not refund purchases made only because you changed your mind.

2. When we will refund you

We will refund you in full if:

• you were charged more than once for the same purchase;
• you paid but we could not give you a working unlock code, and we could not fix it within a reasonable time;
• the game does not work on your device after you paid, and we cannot fix it; or
• the law (including the Consumer Protection Act) entitles you to a refund, for example if the game is defective or not as described.

Please contact us within 7 days of your purchase for the quickest help. We will still look at later requests fairly.

3. Lost your code?

You do not need a refund or a new purchase. Use "Find it with your payment reference" in the Buy section of the website, or email us your payment reference.

4. How to ask for a refund

Email us the address you used when paying, your Paystack payment reference (it starts with BM-), and a short note on what went wrong. We will reply within a few business days.

5. How refunds are paid

Approved refunds go back to the original payment method through Paystack. This usually takes 5 to 10 business days, depending on your bank. Once refunded, the unlock code for that purchase is switched off.

6. Cancellation

Burgerman is a once-off purchase. There is no subscription, so there is nothing to cancel and nothing renews. If you want to cancel an order for a reason covered in section 2, ask us and we will cancel it and refund you.